Kitsmiller RV
Store Hours
Contact Us: (888) 273-6963
1211 N. Cedar Road
Mason, MI 48854

Testimonials

M

any RV Companies Claim to be the Best Here at Kitsmiller RV We Like to have our Customers make up there own mind.  Here are Testimonials from All Aspects of Our Business Including Sales Experience, Service Experience and Experience with our Parts Department.  We believe in supporting every unit we sell not just the Sales. Make your own mind up about Kitsmiller RV & Our compeditors Here is a link www.pissedconsumer.com

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Feedback Type Parts
5
/ 5stars

Had the exact parts I needed and Bob waited late, after they were closed, to allow me time to get there to get the parts. I really apprecited that because I was traveling a good distance to get there! Thanks Kitsmiller!

Feedback Type Service
5
/ 5stars

Thanks again guys, it looked great when i went to visit Clark and Ellen last Christmas!

Feedback Type Sales
5
/ 5stars

I have bought 3 campers form Kitsmiller. the last 1 I bought was brand new. we have a seasonal at a campground and I had some issues with the camper. I called them up and they told me to bring the camper in and they would fix it. I explained to them that it was parked so they gave me the number of someone that would come to the campground and fix it. to my surprise they covered the service call for me that I was willing to pay. I am looking to upgrade to a 5th wheel and I wouldn't go any where else to buy a camper. love the people there and everyone is always helpful

Feedback Type Sales
5
/ 5stars

I called today. The girl that answered (regrettably I didn't catch her name) was so kind. I am recently divorced and retired, I'm looking to get back into camping on a fixed income. My hope was to get a travel trailer, in need of love, for $1000 or less. She explained that, I was correct, items like I want don't go on the website and often go on eBay. She took my name and number and said she'd keep an eye out. What I need you to know is I had already been dismissed by Gillette and Price Right Auto and RV. In a world that has beaten me down of late, she lifted me up. I would have been remiss not to make you aware of how grateful I am of her kindness to a stranger low on funds. Thank you!

Feedback Type Service
5
/ 5stars

Service department fixed my leaky slide. I took it to 2 other places and they couldn't. Way to go Kitsmiller!

Feedback Type Service
5
/ 5stars

I currently have my unit in for service. Still waiting on the decals and parts but I am very pleased with the service so far. I would recommend Kitsmiller RV's Service Department to my friends and family!

Feedback Type Sales
5
/ 5stars

We had a great buying experience with Melissa. We just got it home and we love it and can;t wait to get it up to our seasonal lot in the campground. Thank you to Eric for going over the unit in detail. Happy campers!

Feedback Type Service
5
/ 5stars

The service received by Kitsmiller was very good. We bought our fifth wheel back in February and took it to our seasonal lot in April at that time we found the water heater was cracked. So, they replaced it but not with the exact same kind as it wouldn't work with our electrical set up but would work on gas so they allowed us to use it until the proper one came in. On Memorial Day their road service person came and put it in...... thank you. HAPPY CAMPERS!!!!

Feedback Type General
5
/ 5stars

They are Excellent very satisfied

Feedback Type Sales & Service
4
/ 5stars

Sales and service departments were both excellent!

Feedback Type Sales
5
/ 5stars

I purchased an Open Range fifth wheel from Kitsmiller RV. This was done over the phone with Melissa.She was very pleasant to work with. I had my unit in for service as well the service department was very knowledgeable and pleasant to work with.Couldn't have gone any better.

Feedback Type Sales & Service
5
/ 5stars

There isn't enough that my husband, Guy and I can say about the owners and staff at Kitsmiller RV. They provide top notch, A+ service and at times really go above what is asked of them. That is why we continue to do business with them, have for the last ten years and will look forward to our continual relationship in the future! Thank you for always stepping to the plate!!!!

Feedback Type Service
5
/ 5stars

We have been customers at Kitsmiller RV for many years and have bought three trailers from them. Their customer service is first rate, their sales people are friendly and knowledgeable but one of my favorite things about Kitsmiller are the owners. If something isn't right, they will make it right and they aren't afraid to get their own hands dirty! Thanks for making our experience at Kitsmiller a positive one! What a great family oriented business.

Feedback Type Sales, Service
5
/ 5stars

We bought our Redwood from Kitsmiller Rv in 2013. We have only had some minor problems breaking it in. But it's the great service, quick turn around and personal attention we get every time we have called them. That means everything to us! They just didn't sell us a camper and forgot about us.

In fact, recently the bedroom slideout refused to retract. Here we were stuck in our driveway with no way to tow it. We were about to go up north camping and were frantic about it. We called (the day before a holiday weekend) and told them about the problem. Jeannine sent a tech right over. Within 30 minutes he found that a ground wire had come loose and fixed it. Talk about service, oh, did I mention there was no charge! You can't get better customer service than that. We love them and if you are ever thinking about buying an RV you owe it to yourself to go see them. Top of the line RVs and service. You can't go wrong. Thanks Kitsmiller.

Feedback Type Sales
5
/ 5stars

Jill and I had a great buying experience with Melissa we just picked it up last Friday and got it home we love it and can't wait to get it up to our seasonal lot at Lake of Dreams campground April 15th thank you to Eric for going over the unit in detail......Happy Campers

Feedback Type Sales
5
/ 5stars

My husband and I have been customers at Kitsmiller RV so many years that when we bought our first two trailers they were still on S. Penn. ave. They are the best people to work with, honest, always trying to please people. We have just bought our 5th trailer from them. I would recommend them to everyone !!!

Feedback Type Sales
5
/ 5stars

We had some challenges figuring out what RV was right for our family. They really helped us out. We will be back to upgrade when the family grows!

Feedback Type Sales & Service
5
/ 5stars

We love our new trailer and couldn't have asked for a better experience. From sales to finance to service. We were always treated as if we were Kitsmiller's most important customers. Everyone worked to help us find the RV that met our needs and was just right for our camping style. Thank you Kitsmiller! We can't wait for camping season.

Feedback Type Service
5
/ 5stars

My husband and I have been customers at Kitsmiller RV for many years and have bought three trailers from them. Their customer service is first rate, their sales people are friendly and knowledgeable but one of my favorite things about Kitsmiller are the owners. If something isn't right, they will make it right and they aren't afraid to get their own hands dirty! Thanks for making our experience at Kitsmiller a positive one! What a great family oriented business. Guy & Shelly

Feedback Type Sales
5
/ 5stars

Jill and I had a great buying experience with Melissa we just picked it up last Friday and got it home we love it and can't wait to get it up to our seasonal lot at Lake of Dreams campground April 15th thank you to Eric for going over the unit in detail......Happy Campers

Feedback Type Sales
5
/ 5stars

had an amazing expierence at Kitsmiller! sales man Jason was GREAT, technician Matt was GREAT, manager Tim was GREAT. everybody was so professional, friendly and easy to deal with. I highly recommend checking out this dealership. everything ran sosmooth. also we're in love with our new RV!

Feedback Type Service
4
/ 5stars

I came to Kitsmiller with a used RV that I had just purchased elsewhere. The RV had a leak in the rear and I chose Kitsmiller based on their capability to pressurize the interior of the unit and find the leaks with soap water/bubbles. I initially planned to have them just pressure check the unit and report the findings so I could seal the problem areas myself. After their inspection, they reported a number of problem areas. They gave me guidance over the phone on how I might be able to handle the problem myself. They also offered (in a low-pressure manner) a fair price to do all the work for me. With winter approaching I decided this was the best approach. Kitsmiller washed the roof, sealed all of the roof openings, sealed the windows and sealed the slides on my fifth wheel. In addition, I noticed later they replaced a couple of broken roof vents. They didn't even mention that they did this, nor did they charge me for it. Very much appreciated. I discovered upon returning home that I still had some leaking problems. Kitsmiller stood behind their work and took the trailer back to reseal again with no additional charges. RVs aren't built like houses -- they are built to be lightweight, and I understand that some problems can be difficult to diagnose and repair (especially leaks). I don't have any doubt in the capabilities of the technicians just because it wasn't completely fixed the first time. My suggestion to RV owners is to keep your expectations in check when you bring your unit in for service. The important thing is to find a service center, like Kitsmiller, that will stand behind their work.

Feedback Type Sale and Service
5
/ 5stars

I bought a 2005 Motorhome from Kitsmiller RV and I was pleased with the process. I also had my unit in for service and it was good, but they forgot to do the paint work,but it was years ago. I would recommend Kitsmiller RV to my friends and family.

Feedback Type Sales and Service
5
/ 5stars

I purchased an Open Range fifth wheel from Kitsmiller RV. This was done over the phone with Melissa Wollet. She was very pleasent to work with. I had my unit in for service as well the service department were very knowledgable and pleasent to work with, couldn't have gone any better. I would recommend Kitsmiller RV for both sales and service to my friends and family.

Feedback Type Sale, Service
5
/ 5stars

I purchased a Montana From Kitsmiller RV and I am very pleased with Kitsmiller RV and would recommend Kitsmiller RV to my friends and family. I currently have my unit in for service. Still waiting on the decals and parts but I am very pleased with the service so far. I would recommend Kitsmiller RVs Service Department to my friends and family.

Feedback Type Sales and Service
5
/ 5stars

2012 Redwood and 2013 Bullet Premier Very pleased both times when I bought from Kitsmiller RV and would recommend Kitsmiller RV to my friends and family. Their service department as well was excellent and I was very satisfied .

Feedback Type Sales, and Service
5
/ 5stars

I bought a Cougar and I am very pleased and satisfied with the purchase. I also have brought my Unit in for service. Communication was off and they had RV a little while, but I got it back and everything was fixed. I would recommend Kitsmiller RV to friends and family for service as well.

Feedback Type Service and Parts
3
/ 5stars

2005 Funfinder T1950 I would recommend Kitsmiller RV to my friends and family for both the Service and Parts Department. I only has one issue ... brought in unit clean and when I got it back it was not very clean. They did not clean up after repairs were complete.

Feedback Type Service Department
5
/ 5stars

Service Department was excellent all around would recommend Kitsmiller RV to friends and family for both service and sales Even though I did not purchase my unit from Kitsmiller RV.

Feedback Type Sales, Service and Parts
4
/ 5stars

2004 Monaco Motorhome I don't have Sales experiance with this unit but have bought 3 other units in the past and will recomend Kitsmiller RV to my Friends and Family for Sales Service and Parts Experience Quality is exellant but time frame was on the long side.

Feedback Type Service and Parts
5
/ 5stars

Both service and parts provided excellent service.

Feedback Type Sales and Service
5
/ 5stars

Bought an Aerolite from Kitsmiller RV The Aerolite had issues and the manufacturer switched us over to a new Bullet. I would refer Kitsmiller RV to my friends. I Currently have my unit in for service at Kitsmiller RV.


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